UK airport operator BAA’s chief executive-designate Colin Matthews has committed to improving standards as the embattled company prepares to open London Heathrow’s new Terminal 5.

Matthews is succeeding Stephen Nelson who has resigned and will step down from his post at the beginning of April.

BAA, which was taken over by Spanish company Ferrovial two years ago, has been dealing with months of adverse publicity over passenger congestion, security-related delays and other problems.

It hopes that the opening of Terminal 5 on 27 March will go some way towards repairing the company’s image.

Matthews says: “Terminal 5 shows the future BAA wants for all its passengers and I am determined to continue t

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