Airline IT cutovers are hugely complex, and often end in disaster. Why? And what can airlines do to avoid the pitfalls that plagued their predecessors? Report by Gillian Jenner in London

Notoriously risky, tying up vast amounts of resource, with the cost to balance sheet and brand potentially going into freefall if it goes wrong - you would be hard put to overestimate the stress passenger service system cutovers place on airlines.

These events tend to happen once in a generation - anything from 10 to 30 years plus, depending on the airline. But sooner or later, changing strategy, business model, expansion into international markets, mergers or takeovers, joining a global alliance or obsolescence in the current system will impel airlines along this daunting path.

This is not just an IT or t

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