Settled … the vast majority of ash cloud claims

Ryanair reported that it has responded to all expense claims submitted by passengers affected by the disruptions caused by the Icelandic volcanic ash cloud last spring. However, the airline admitted that it was still in dispute with some passengers.

The disruption last April and May caused the cancellation of about 10,000 of Ryanair’s flights and threw into disarray the travel plans of nearly one-and-a-half million passengers. Under the terms of EC Regulation 261/2004, airlines are required to provide compensation and assistance to passengers when their flights are delayed or cancelled.

Stephen McNamara, Ryanair’s head of communications, told The Independent: “There remains a small group whose claims have not yet been settled, either because they have failed to provide their receipts to support their claims, or because there is a query over the reasonableness of their claims.”

(Picture: girolame)

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