SriLankan taps Skytrax for study as refurbishment plan progresses
SriLankan Airlines has contracted airline rating organization Skytrax to conduct a full audit of its customer experience, as the flag-carrier gears up to refurbish and re-fleet.
“The audit is in progress and will run for several months, as the Skytrax team travels on board SriLankan flights in all regions, and evaluates every aspect of customer […]