Airlines are following other industries into warehousing their valuable customer data in one place to make the best possible use of it to drive loyalty and improve service and operations

Faltering Thai Airways is facing a demand crisis without a president as the country’s airlines wilt under local pressure

An Airline Business survey of top airline executives finds that carriers are not cutting back their marketing spend during these tough economic times. Instead, marketing techniques are evolving as the internet continues to open up new opportunities for reaching out directly to customers

Ecuador’s President Rafael ­Correa is showing his economics background with a series of measures that are forcing local airlines to modernise and seek cross-border…

Aer Lingus insists it has a strong strategy for growth, despite fierce criticism from Ryanair